Where we ship:

At the moment, we only ship domestically (Singapore). For international orders, please contact hello@raisond-cw.com. If you have any questions, please do not hesitate to contact our Customer Service via email or our through our enquiry form

How do i track my order:

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or sign into your account. Note that live tracking availability is dependent on the respective shipping providers.

What are the shipping method available?
Depending on the item(s) you purchase on raisond-cw.com and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods. Do note that due to the Covid-19 Pandemic, we might change our production cycles, policies and protocols due to pandemic measures. Rest assured that we are doing our best to ensure you receive your orders on time.

How long will my order be delivered?
For coffee orders, you can expect to receive your orders in 2-3 working days from Roasting day.  

When is the roasting day?
We roast and process orders every Tuesday. However due to the pandemic, there might be a delay on a case-to-case basis. The cut-off time for ordering will be 12 pm noon on those days. If you order after 12 pm noon on Tuesday it will be processed on the following Tuesday, Note that if a Public holiday falls on our roasting/processing day, our schedule will be pushed a day backwards.